CitiPhone Inbound Officer

Website - https://online.citibank.com/US/Welcome.c#_tab1

Desired experience - Zero to 3 years.

Batch - 2011, 2012 and 2013

Course specialization - Any MBA/Any Graduate (Non Engineering)

Academic Criteria - None

Probation Period - 6 months

Salary Details - INR 2.50 LPA to 3.30 LPA Incentives

No Bond No Contract.

ANY CANDIDATE WHO HAS BEEN INTERVIEWED FOR THE SAME PROFILE IN THE LAST 6 MONTHS WILL NOT BE ELIGIBLE.

Interview Proces - Face to Face Round on Friday, 21st March 2014 in Gurgaon Office.

Job Description

Ensure Customer service excellence by

• Displaying complete onus to the customers Query/problems.
• Delivering service with requisite Courtesy and Accuracy.
• Nil Defects (100% adherence to product & process).
• Ensuring Nil Customer complaints.
• Ensuring excellent SLS scores.
• Escalating/Highlighting customer Problem Incidences.

Adherence to Service and Sales Compliance

Cross Selling/Upselling on set products (Assets & liabilities products)

Ensuring Process Efficiency by achieving set targets of Call Quality

Skills Required

• Excellent Written & Oral Communication.
• Passions towards Service.
• Enthusiastic and Self Motivated.
• Ability to work in a dynamic environment.
• Good Comprehension Skills.
• Team player with a positive attitude.
• Knowledge about banking Industry will be an added advantage.
• Should be a good team player.

To Register:

Click on the Apply button below
Login using your AMCAT user Id and Password
Fill all the required fields and Click on Submit

Last date to register Thursday, 20th March, 2014 by 10 AM.

Regards
Team Aspiring Minds

NOTE: This Email does not constitute a final Interview Call letter or offer of employment. The candidates, who will register on the above link, will be further shortlisted on the basis of their profiles, resumes and AMCAT Scores and will be informed again about further course of action.