BT Global Business Services Private Limited - Campus Trainee - Gurgaon
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BT Global Business Services Private Limited

Campus Trainee

BT Global Business Services Private Limited

0 - 1 Years   |   Confidential   |   Gurgaon
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Job Description
About the Company:
BT is one of the UK's best-known companies but we are also a truly global organisation that provides products and services in around 180 countries.

Website: www.btplc.com

Profile Offered: Campus Trainee

Job Location: Gurgaon

Course Specialization: Any Graduate

Desired Experience: 0 - 1 Years

Roles and Responsibilities:

  • To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
  • To ensure prompt and accurate information being provided with appropriate resolution.
  • To achieve operational targets as defined by for the process.
  • To maintain queue levels to agreed SLA targets levels.
  • To achieve and maintain a good knowledge/capability of BT systems.
  • When dealing with customers aspire to deliver an excellent customer experience via. Chats or back office.
  • To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams.
  • To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process.
  • To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
  • Share best practice within the team and across the Digital Care Community.
  • Adhere to relevant shift patterns and break schedules.
  • Take responsibility for personal development and drive own performance.

 

To know more,please visit www.naukri.com/job-listings-Campus-Trainee-BT-Global-Business-Services-Pvt-Ltd-Gurgaon-0-to-1-years-160919910892?src=jobsearchDesk&sid=15687031584715&xp=4&px=1


Education:

B.Com., B.Tech/B.E., BMS

Work Experience:

0 - 1 Years

Salary

Confidential

Industry

Retail
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