Schindler Group is the largest supplier of escalators and the second largest manufacturer of elevators worldwide. It offers jobs to around 40'000 employees and has operations spanning all five continents. Schindler designs, installs, services and modernizes transport systems for almost every building type worldwide. Globally, Schindler equipment moves more than 700 million people per day.
Website: www.schindler.com
Profile Offered: Call Center Operator
Job Location: Mumbai
Course Specialization: Graduate in any Specialization
Desired Experience: 0 - 2 years
Roles and Responsibilites:Receive and dispatch customer calls using the Company system and following defined Call Center processes.
Maintain and display a professional decorum in all dealings with customers and other team.
Follow the defined escalation process ensuring that all calls or customer complaints are handled effectively.
Review and respond to all special condition indications regarding a customer, a contract or equipment.
Handle all calls from Tele-alarm and Tele-monitoring devices, where installed, ensuring the appropriate service delivery according to the contract conditions.
Education:
B.Com., B.Sc., B.Tech/B.E., BMM, BMS
Work Experience:
0 - 2 Years
Salary
Confidential
Industry
ITeS/BPO