Call Center Executive

About The Company:

iTroSys Technologies is a leading provider of IT services, Fleet management Products and Engineering Services to global customers leveraging the Global Delivery Model. It is led by a reliable management team with global experience in delivering high-end solutions in IT services, Fleet management Products and Engineering Services. 

Website: www.itrosys.com

Profile: Call Center Executive

Job Location: Bangalore

Desired experience: 0-2 yrs

Course Specialization: Any Graduate

Target Batch Pass out: 2015-2017

Salary: INR 1.2 to INR 2.8 LPA

Bond: 2 years

Tentative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Responsibilities:

-Manage large amounts of inbound/outbound calls and follow ups in a timely manner.

-Follow communication scripts when handling different tasks.

-Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.

-Seize opportunities to up sell products when they arise.

-Build sustainable relationships and engage customers by taking the extra mile.

-Keep records of all conversations in our call center database in a comprehensible way.

-Meet personal/team qualitative and quantitative targets.

 Skills Required:

 -Strong verbal communication with people skills.

-Strong phone and verbal communication skills along with active listening

-Maintaining Good Telephone Etiquettes.

-Customer focus and adaptability to different personality types.

-Ability to multi-task, set priorities and manage time effectively.

-Multi-linguistic.

 Interview Process:

-Face to face - HR