About The Company :
Handles the highly challenging functions of developing strategies,Resfeber Labs Pvt Ltd is streamlining the processes and developing best business SOPs to enable a fast growing logistics business and direct the various departments in implementing them, ensuring that the organization’s operating units are a profit centre through cost effective operational process & maintaining quality system set by the organization by optimum utilization of resources, having strategic planning for the growth of the organization & development of team members.
Website : theporter.in
Job Profile : Call Centre Executive
Job Location : Mumbai
Desired Experience : 0.6 - 2 years
Course Specialization : BBA/BCA/BSC/BA/B.Com/Any Graduate
Training Period : None
Batches : 2013-2015
Salary : INR 1.44 - 1.8 LPA ( The salary depends on the skills/quality/performance of the candidate/s in the interview round/s )
Bond : None
Date of Joining : Immediate
Tentative Interview Date*: Will be communicated post registration window is closed.
Job Description :
• Educating the customers to use The Porter’s service following a prepared sales pitch to give information and value proposition of our service.
• Day shift support to assign logistic vehicles to desired clients given their request.
• Database entry and management
• Determine requirements by working with customers
• Resolves customer query / Complaints / problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.
• Acting as a direct contact between the company and its existing and potential markets
• Updates job knowledge by participating in educational opportunities.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Note- Ready to work in any morning or night shift (10.00 PM to 7.00 AM Shift and in morning we have different shift)
Call Center Executive
B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Ed, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), BBA, BBM, BCA
0.6 - 2 Years
1.44 - 1.8 LPA