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Call Center Executive

The Porter
0.6-2 years  |  1.44-1.8LPA  |  Mumbai

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Job Description

About The Company :

Handles the highly challenging functions of developing strategies,Resfeber Labs Pvt Ltd is streamlining the processes and developing best business SOPs to enable a fast growing logistics business and direct the various departments in implementing them, ensuring that the organization’s operating units are a profit centre through cost effective operational process & maintaining quality system set by the organization by optimum utilization of resources, having strategic planning for the growth of the organization & development of team members.

Website : theporter.in

Job Profile : Call Centre Executive

Job Location : Mumbai

Desired Experience : 0.6 - 2 years

Course Specialization : BBA/BCA/BSC/BA/B.Com/Any Graduate

Training Period : None

Batches : 2013-2015

Salary : INR 1.44 - 1.8 LPA ( The salary depends on the skills/quality/performance of the candidate/s in the interview round/s )

Bond : None

Date of Joining : Immediate

Tentative Interview Date*: Will be communicated post registration window is closed.

Job Description :

• Educating the customers to use The Porter’s service following a prepared sales pitch to give information and value proposition of our service.

• Day shift support to assign logistic vehicles to desired clients given their request.

• Database entry and management

• Determine requirements by working with customers

• Resolves customer query / Complaints / problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.

• Acting as a direct contact between the company and its existing and potential markets

• Updates job knowledge by participating in educational opportunities.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Note- Ready to work in any morning or night shift (10.00 PM to 7.00 AM Shift and in morning we have different shift) 

Interview Process:

-Written

-HR Round

  • Job Responsibilities: Call Center Executive
  • Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Ed, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), BBA, BBM, BCA
  • Work Ex: 0.6 - 2 yrs
  • Salary: 1.8 Lacs
  • Industry: ITeS/BPO

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