3DPLM Software - CAD Technical Customer Support - Pune
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3DPLM Software

CAD Technical Customer Support

3DPLM Software

0 - 2 Years   |   Confidential   |   Pune
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Job Description
About the Company:
3D PLM Software Solutions Private Limited is a Research & Development centre of Dassault Systèmes and our culture is nurturing and dynamic. We contribute to the creation of world leading software that help businesses move towards a more sustainable future. CATIA, SOLIDWORKS, DELMIA, ENOVIA and SIMULIA are some of the software products developed in our Development Centres.

Website: www.3dplmsoftware.com

Profile Offered: CAD Technical Customer Support

Job Location: Pune

Course Specialization: B.Tech/B.E. in Automobile, B.Tech/B.E. in Mechanical

Desired Experience: 0 - 2 years

Roles and Responsibilites:

  • Execute Tech support responsibilities: End to End ownership of customer request from opening until closure ensuring customer satisfaction via Online tool, Phone, Communities & Chat tool.
  • Assist customer to troubleshoot and resolve issues.
  • Determine source of the problem (Product based, installation, Access, Platform Administration) and suggest/perform bypass methodologies wherever applicable.
  • Timely deliver answers /solutions including validating all code corrections against customer scenarios.
  • Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction.

 

Skills Required:

  • Good understanding of 3DEXPERIENCE Platform and any of the Brand applications such as ENOVIA / CATIA.
  • Should have Good Communication Skills (Verbal as well as Written).
  • Willingness to learn on the go.

 

To know more, please visit www.naukri.com/job-listings-CAD-Technical-Customer-Support-R-D-Ops-3DPLM-Software-Solutions-Ltd-Pune-0-to-2-years-151019909180?src=jobsearchDesk&sid=15712911853492&xp=5&px=1


Education:

B.Tech/B.E.

Work Experience:

0 - 2 Years

Salary

Confidential

Industry

Manufacturing
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