Business Associate - Client Services
Crimson Interactive Pvt. Ltd.
0 - 3 Years
|
Confidential
|
Mumbai
Crimson is best defined as an organization that encourages innovation, employs creativity, and implements invention of nascent yet brilliant ideas, out-of-the-box strategies, and creative renditions of minds that work together to progress steadily.
Crimson Interactive Pvt. Ltd. provides Editorial Services to individual clients and corporate customers worldwide. We have over 40,000+ clients spanning more than 89 countries. Under the brands Enago, Voxtab, and Ulatus, Crimson works with a pool of highly skilled freelance professionals and a dynamic and constantly growing in-house team.
We provide specialized services to researchers, journals, and information specialists from various fields including medicine, biomedical sciences, physical sciences, and humanities.
Website: www.crimsoni.com
Profile: Business Associate - Client Services
Job location: Mumbai
Course Specialization: Any Graduate
Desired Experience: 0 - 3 years
Job Description:
Business Associate - Client Services is a highly responsible role and will be involved in client interaction. Thus, the position is challenging and is ideal for those interested in continual learning and self-development in the work role.
We are looking for candidates who would enjoy working in a challenging environment and interacting with professionals on an international level, who have the enthusiasm and ambition to be part of a Client Servicing team that delivers high-quality services and who want to be part of an organization where technology is the core of everything that is done.
Key Responsibilities:
- Address client queries and resolve client feedback
- Provide guidance and information as per client requirements
- Customer relationship management (CRM) - assist CRM team in various CRM initiatives
- Handling client queries via phone & emails (incoming & outgoing)
- Identify potential clients and convert them to increase sales
- Provide advice on positioning, marketing, and development of our services from the perspective of Japanese cultural acceptance
- Play an active role in not only meeting but also exceeding client satisfaction
Prerequisites/Key Characteristics and Skills required:
- Should have at least a bachelor's degree in any field
- 0-3 years of experience in the service industry, in a role that requiring regular client interaction (Client Servicing/Marketing/CRM/PR functions preferred)
- Native Japanese with Basic English and traditional Japanese writing skills
- Multitasking and flexibility to work across various projects based on client requirement
- Eagerness to work in a multicultural/team environment
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Des, M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.
Work Experience:
0 - 3 Years
Salary
Confidential
Industry
IT
