Business Analyst

About the Company:

TalkCharge is an online recharge portal with a mission to provide hassle free recharge experience to their customers. To make this happen, they have an outstanding team and advisors with 60+ experience in the same industry. They believe that simplicity is the ultimate sophistication. At Talkcharge recharges are just a click away, hence you can do any number of recharges/bill payment with amazing user experience. TalkCharge is bootstrapped by private investors and hence they are on the mission to make it as much profitable as they can. Being bootstrapped, they work hard and smart to provide the best services to their customers and targeted to reach every single mobile subscriber in the country.

The Talk Charge team gives you a recharge experience you have never seen before. Their basic aim is to reduce workload and help the friends and families to spend lesser hassling around and getting worked up due to the basic necessities. The variety of recharged now available just by sitting at home or working at the office. Now recharges are not only work free but also they make recharges just a click away. The new facilities provided would not only safe tremendous time and also bring about such offers, which would not only satisfy their costumers but also make them fun.

Website: https://www.talkcharge.com

Job location: Gurgaon

Desired Experience: 1 to 3 Years

Batch: 2012/2013/2014/2015

Course Specialization: B.Tech(CS/IT)/BCA/MCA

Salary: INR 1.8 LPA- INR 4 LPA (The final CTC will be dependent upon candidates’ performance in the interview)

Probation Period: 3-6 Months

Tentative date of joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

- The candidate will be responsible to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required

- Take ownership of customer issues reported and see problems through to resolution 

- Research, diagnose, troubleshoot and identify solutions to resolve customer issues 

- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams 

- Provide prompt and accurate feedback to customers

- Ensure proper recording and closure of all issues

- Prepare accurate and timely reports

- Document knowledge in the form of knowledge base tech notes and articles

Skill Set Required:

- Banner Designing and Photoshop

- SEO knowledge

- Proven working experience in enterprise technical support 

- Basic knowledge of Unix/Linux systems, utilities and scripting 

- Strong problem-solving skills 

- Excellent client-facing skills

- Excellent written and verbal communication skills

Interview Process:

- Technical Interview

- Final Interview