BT Apprentice Service Desk Analyst

About BritishTelecom(BT):

The way communications is changing the world is one of the most significant forces of our time. And we believe the business were in is transforming the future for the better.
When we laid the first telephone lines, we started a technology revolution. These days, life and work is built around being connected. Thats why we never stop improving our network. And why we want everyone to benefit from our investment in fibre.
Through us, millions of people in over 170 countries connect with friends and family, and have a universe of information and entertainment at their fingertips. For businesses large and small, were the infrastructure that helps them work more productively and compete in global markets. We underpin everything from economic growth to many of societys essential services.
Every day, our 110,000 people use their expertise to build on our networks capabilities, explore the latest technologies, and create new possibilities, across the globe.

Website: http://home.bt.com

Profile Offered: Apprentice Service Desk Analys

Course Specialization: Technical Qualification (B-Tech/BE, BCA, BSc CS/IT Graduate)

Target Batches: 2018 (Candidate should not have any standing backlogs)

CTC Offered: 23,650/- per month in hand.

Job Location: Bangalore

Process overview:

Acts as First point of contact, who demonstrate some customer care skills (e.g. owning, driving, communicating/updating Incidents & Service Request and uphold all 3 BT values) such that customers who contact or are contacted are left ‘delighted' with a positive experience with help of a senior SD resource.

Key Responsibilities:
• Works on the IT helpdesk incoming calls & E-chats and responds pro-actively to resolve customer issues.
• Manage supplier activities (e.g. Raise & Dispatch faults to 3rd party agents for meeting our service level agreements

Skill Set Required:

• Understand the BT products and services that they represent to a solid ‘basic' level (e.g. same as Local IT employees) and in-depth BT's operational/service processes.
• Due to the technical nature of their work, 1-2 months of formal training is required and these people are not 'script-driven' call center types but "Process driven" Operations.
• Good Communication skills (Written & Spoken English).
• Exposure / Basic Knowledge in OS(Windows 7,8 & 10, Anti-Virus) , MS package( Outlook ,O365, Skype, MS Team, Hello for Business etc.) , general computer software's.

Interview Location: Bangalore,Karnataka.
(Please Note: Interview Date and Venue will be confirmed Post registration process is over)

Regards,
Team - Aspiring Minds

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NOTE: This Email does not constitute a final Interview Call letter or offer of employment. The candidates, who will register on the above link, will be further shortlisted on the basis of their profiles, resumes and AMCAT Scores and will be informed again about further course of action. Please do not deposit any money with the as part of security or fee. Aspiring Minds doesn't work with companies which ask for fees from candidates. We are not responsible for any security deposit.