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BPO Supervisor

Northtree Support Services
2-5 years  |  2.4-3LPA  |  New Delhi

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Job Description

About The Company:

Northtree is a fast growing start-up  Business Process Outsourcing organization focused at providing Enterprise and Consumer support services across verticals to the New and Small & Medium Businesses (NSMB) and Large Enterprises. We engineer, transform and run intelligent business operations including those that are complex and help foster growth and manage costs for our clients .

Website: http://www.northtreegroup.com/
   
Salary: INR 2.4 to 3.0  LPA

Desired Experience: 2 – 5 Years

Tentative Date Of Joining: Immediate

Tentative Date Of Interview:  Will be communicated post regestration window is closed.

Job Description and Skill Set Required:

• US Outbound Voice Process ( Night Shift )

• Meeting Sales Targets

• Team Management: Manage Sup calls for your team and convert sales.

• Process Train New Agent

• Share Feedback to improve process quality and accelerate sales  

• Team Retention: Manage attrition and absenteeism  

• Manage SLAs and Client Metrics and Quality Parameters

• Dashboard Reporting

• Excellent command over English language is a MUST

• Female Candidates will be preferred.

Interview Process:

- Face to face interview

  • Job Responsibilities: BPO Supervisor
  • Education: B.Com., B.Sc., B.Tech/B.E., BBA
  • Work Ex: 2 - 5 yrs
  • Salary: 3 Lacs
  • Industry: ITeS/BPO

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