NTT Data - BPO Customer Care Senior Representative - Chennai
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NTT Data

BPO Customer Care Senior Representative

NTT Data

0 - 1 Years   |   Confidential   |   Chennai
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Job Description
About the Company:
At NTT DATA Services, we drive outcomes that keep our clients a step ahead in this digitally dynamic world. Headquartered in Plano, Texas, our team of more than 50,000 professionals worldwide works with you to address today's challenges, and tomorrow's - whether it's to help jump-start your cloud migration, reinvent the customer experience, streamline business processes or upgrade aging infrastructure.

Website: www.us.nttdata.com

Profile Offered: BPO Customer Care Senior Representative

Job location: Chennai

Course Specialization: Any Graduate in Any Specialization

Desired Experience: 0 - 1 years

Role Responsibilities:
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Resolving moderately routine questions following pre- established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.


Education:

B.A., B.Com., B.Sc., B.Tech/B.E., BBA, BBS, BCA

Work Experience:

0 - 1 Years

Salary

Confidential

Industry

ITeS/BPO
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