Beta Team-Specialist-E4

About the Company:
Welcome to the 123Stores, The Online Mega Store, where you will always find the top brands at the most affordable prices.
We strive to be the one stop destination for all your online shopping. With our wide range of products across hundreds of categories ranging from fragrances and furniture to pet supplies, home and garden, sporting goods, electronics and watches, we got it all covered.
The 123Stores, Inc. is the ecommerce division of www.123greetings.com, one of the largest online greeting card websites in the world. Maintaining our legacy of unparalleled user experience, the 123Stores endeavors to offer a compelling customer experience right from product offerings to prices to product delivery.

Website:  www.123storesecommerce.com

Desired Experience: 1 - 5 years

Tentative date of joining : will be communicated post registration window

Salary : INR 2.5 – 4.0 LPA

Job Description :
-Answer all customer emails/cases which have been assigned to the particular team member.
-Answer all escalated calls.
-Write to vendors as and when required for each and every case.
-Call up customers & vendors as and when appropriate to resolve issues faster.
-Call up shipping carriers/related third parties as and when required to resolve issues faster.
-Ensure that no email is pending to be answered on any marketplace.
-Comply with established internal procedure.
-Effectively communicate with the rest of the team to quickly resolve customer issues.
-Thoroughly and efficiently gather customer information.
-Educate the customer when required to prevent the need for return
-Documenting all interactions using the system provided.
Returns/Refunds/Replacements:
-Coordination with NYO for return items.
-Timely return of the items to the appropriate vendors.
-Following up with vendors for credit/refund.
-Follow SOP’s for refunds to the customer.

Skill Set Required:
-Low RMA loss percentage.
-Optimum closure time of cases.
-Customer Satisfaction.

Interview Process:
-Aptitude Test
-Interview with Manager
-HR Round
-Interview with M.D.