Back Office Operator

Company Profile:

Carrying a bold aura, WOWSTM is all set to make its brave moves in the battlefield of online trade. Setting its feet in as an ardent shopping portal, the website intends to make you feel elegant and elite while you shop. In this era of consumer eccentric marketing, convenience is a sober word for luxury. The company is also focused on providing utmost richness to its customers. Further, in its growth journey, WOWSTM has set a number of aspiring milestones. Becoming a versatile and spirited trader in comfort, is the foremost priority of the corporation. The website is coming up with sensational offers and spellbound deals, aiming to enter into a healthy competition with pioneers of the industry.

Website: www.wowstm.com

Job Location: Jaipur

Desired Experience: 1 – 3 Years

Salary: INR 2.4 – 3 LPA

Tentative Date of Interview: Will be communicated post registration window is closed

Interview Process:

-Written

-HR

Job Description:

- Answer Customer requests received in friendly and accurate manner

- Ensure excellent customer satisfaction

- Score high quality scores & extremely low tolerance for errors

- Follow approved workflows in responding to customer inquires

- Chat process

Skill Set Required:

- Excellent verbal and written communication skills

- Excellent Customer Handling Skills

- Ability to learn, retain and apply large amounts of product, procedure, policy and system information

- Aptitude to learn new changes in the process quickly

- Experience with prioritizing multiple tasks in a fast paced and ambiguous environment

- Significant attention to detail

- Ability to communicate complex issues in a friendly and easy to understand format (verbal and written

- Experience working in a B2C environment preferred