Associate/Senior Associate
Sutherland
0 - 2 Years
|
Confidential
|
Chennai
Easy is hard. It takes ideas, design, technology, and talent to work hard behind the scenes to make it look effortless.
For over 30 years, we've been delighting customers through better process. From the very beginning, it's all we've done. In fact, our very first dollar came from process consulting. Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.
Sutherland's process transformation services innovate at the intersection of business and technology to transform processes that realize our client's vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.
Website: www.sutherlandglobal.com
Profile Offered: Associate/Senior Associate
Job location: Chennai(Perungalathur)
Course Specialization: Any Graduate
Desired Experience: 0 - 2 Years
Roles and Responsibilities:
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analysing customer needs. Prepare product or service reports by collecting and analysing customer information. Contribute to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information , Multi-tasking.
Education:
B.A., B.Com.
Work Experience:
0 - 2 Years
Salary
Confidential
Industry
ITeS/BPO
