Associate Technical support Engineer

PowerSchool is the #1 leading education technology platform for K-12, serving more than 32 million students, 66 million parents, and 100 million users in over 70 countries around the world. We provide the industry's first Unified Classroom experience with best-in-class, secure, and compliant online solutions, including registration and school choice, student information systems, learning management and classroom collaboration, asseshttps://www.powerschool.com/
sment, analytics, and special education management. We empower teachers and drive student growth through innovative digital classroom capabilities, and we engage families through real-time communications across any device.

Website:- https://www.powerschool.com/

Profile Offered:Associate Technical support Engineer

Job location: Bangalore

Course Specialization:

• BE/Btech (CS/IT),B.Sc (CS/IT),BCA, M.Sc. (CS/IT),M.Tech (CS/IT) - 2018/19 passed out
• ECE and EEE with basic programming knowledge are eligible
• 2020 is fine if they are willing to join immediately (By first week of June 2020)

Desired Experience: Freshers

Salary: 6.5 LPA (Including shift allowances) +Free cab facility

Interview process :

• Aptitude test - 40 questions, 20 mins
• Tech interview1
• Tech interview 2
• Director interview
• HR

Roles and responsibilities:

• Essential duties and responsibilities include the following.
• Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
• Deliver professional, courteous, and timely communication to customers
• Diagnose and troubleshoot issues to resolve or escalate cases
• Document and track cases using CRM tool
• Collaborate with peers and colleagues to best serve needs of customers
• Stay current on all key support topics, including product knowledge and required technical and customer support skills
• Meet and exceed all expectations and established benchmarks
• All other duties as assigned

Skill Set Required:

• Good communication skills, willing to work in shifts, technology basics, logic/problem solving
• 0-2 years' experience in a technical support role
• 0-2 years' experience in a customer service role
• Proficient in Microsoft Office suite
• Salesforce and/or prior CRM experience preferred
• Strong technical aptitude
• Strong time management skills
• Strong verbal and written communication skills
• Exemplary customer service and conflict resolution skills
• Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
• Ability to maintain positive attitude and foster a collaborative and unified work environment
• Associate's degree or equivalent work experience
• Willing to work in Shifts and in 24X7 work environment