Associate Technical consultant

About The Company:
OpsHub is the leading provider of integration and migration solutions for the ALM, CRM, and DevOps tool chains. OpsHub improves the efficiency and effectiveness of agile teams in ALM and DevOps environments by making necessary and current data available to each user, in that user’s preferred system, with full context, in real-time. OpsHub’s solutions for integration and migration speed up development processes, reduce errors, improve decision-making, and result in delivering innovative products and services faster, with higher quality at lower cost.

Website: https://www.opshub.com/

Job Location: Ahmedabad

Desired Experience: Freshers

Course Specialization: B.E/B.Tech/BCA/MCA

Target Batch: 2021

Salary: INR 7 LPA - INR 8 LPA
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Takes ownership for making customer successful and happy with OpsHub. Does what every it takes to satisfy the customer.
- Leads resolutions of day-to-day issues that occur in supported applications, including restoration of services, remediation of issues, and root-cause analysis
- Executes OIM solution support activities and ensures delivery of services.
- Actively participates with ongoing support, resolve issues, or plan for future growth
- Works with engineering team for complex technical issue and participates in resolution of it.
- Maintains awareness and knowledge of integration solutions.
- Executes proactive monitoring of supported solutions to identify issues prior to impact on business activities and initiates resolution activities
- Proactively creates and documents solution briefs for know issues (for customer self service)
- Understand solution delivery and service delivery processes and keep enhancing it.
- Executes all activities associated with maintenance of solutions

Skill Set Required:
- Master level education in computer science or similar field
- Good written and verbal communications skills
- Strong technical and analytical aptitude.
- Basic Knowledge of Web Technology like REST , WSDL , HTTP etc are required
- Knowledge of ALM /CRM like Bugzilla , Jira , TFS , Rational , VersionOne, Rally, Salesforce etc is a plus
- Demonstrate initiative, strong customer orientation, and cross-cultural working
- Knowledge demonstrated service management, issue management, and stakeholder engagement skills
- Good Java technical knowledge. Knowledge of XML/XSL is a plus.
- Hands-on delivery of support and service activities.
- Willing to work on 24X7 support environment.
- Willingness/Ability to take leadership role and manage cross functional activities.

Mandatory Required:
- CGPA: 8 and above

Note:
- Virtual training –No

Interview Process:
- Technical Interview
- Techno functional Interview 1
- Techno functional Interview 2
- Management Round Interview