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Associate – Support

Magic Pin
0-2 years  |  1.8-2.4LPA  |  Gurgaon

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Job Description

About The company

MagicPin is a venture started by a group of ex IIM IIT graduates with extensive experience in top tier consulting firms and startups. It envisions itself as creating a discovery platform for customers to find great places in their locality for the best shopping/service experience. You will get an opportunity to work with smart and driven people. We have a culture where we care about professional development of all of our employees and not just about their targets.

Desired experience: Fresher-2 years

 Course Specialization: Any Graduate

 Batch: 2013/2014/2015

 Probation/Training Period: 3 Months

 Salary:  1.8-2.4 LPA based on experience and fit with role

 Bond: None

 Date of Joining: Immediate

 Tentative Interview Date*: Will be communicated post registration window is closed

*Please Note that the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Associate – Support

Role Description

  1. 1.       Process customer requests based on standard operating procedures using messaging platforms:
    1.    Process tickets raised by customers based on process flow marked by MagicPin
    2.   Run verification on customer claims/tickets based on the processes charted out by MagicPin
    3.   Process vendor requests based on standard operating procedures using messaging platform (no voice):
      1.  Process tickets raised by vendors based on process flow marked by MagicPin
      2. Familiarize merchant with the MagicPin platform and its usage
      3.  Process standard queries raised by vendors; escalate if not in standard process

 Role requirements

The role requires people with high level of ownership and dedication to work. Following are the specific skill set we are looking for:

  • Excellent Communication Skill
  • Knowledge and compatibility with computers, specifically Microsoft Office
  • Meticulous and detail oriented
  • Friendly attitude and ability to handle ambiguity

Any other Requirements/ specifications : Well-groomed and excellent communication skills

 Interview Process:

  -Written test

 -Multiple face to face interviews

 

  • Job Responsibilities: Associate – Support
  • Education: B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.
  • Work Ex: 0 - 2 yrs
  • Salary: 2.4 Lacs
  • Industry: Retail

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