Delhivery - Associate/ Sr.Associate- Client Experience - Gurgaon, Mumbai
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Delhivery

Associate/ Sr.Associate- Client Experience

Delhivery

1 - 6 Years   |   Confidential   |   Gurgaon, Mumbai
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Job Description
About the Company:
Delhivery is India's leading e-commerce fulfillment company, where we use technology to drive supply chain solutions. Delhivery provides an array of products and services for online businesses - including online channel integration services, sourcing, catalog management, inventory management, multi-city fulfillment, express shipping, same-day delivery services, reverse logistics, offline payment collection and processing, customer support, social media engagement, channel analytics.

Website: https://www.delhivery.com

Profile: Associate/ Sr.Associate- Client Experience

Job location: Mumbai, Gurgaon

Course Specialization: BE/B.Tech/M.Tech

Desired Experience: 1 - 6 years

Required Skills Experience:
- Monitoring day-to-day operations.
- Analyzing key lanes performance of first & last mile operation
- Emphasizing to enhance the clients' satisfaction
- Monitoring speed of delivery, volume & root cause of fluctuation
- Coordinating directly with clients, operation, billing & clients
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Meeting with prospective clients to enhance base
- Team meeting to address day to constrains
- Tapping grey areas of concern and implementing needful actions to sort on ASAP.
- NDR management, performance report evaluation
- Sharing MIS reports with allocated clients
- Conduct NPS survey both internally & externally
- Proactive input in external & internal flaws /Changes
- Analyzing results of operations to discover more efficient ways to utilize resources
- Sharing inputs over network expansion considering competitor presence & their strategy
- Engagement, Motivation, and Recognition - Promotes the importance and meaning of servicing through regular communications. These include explaining the vision, benefits of Service associates, their role in achieving success, new processes or tools, progress updates etc.

Education:

B.Tech/B.E.

Work Experience:

1 - 6 Years

Salary

Confidential

Industry

IT
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