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Searce INC

Associate Operations Manager

Searce INC

3 - 6 Years   |   6 - 11 LPA   |   Pune
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Job Description
About the company:
Searce is a new-age Business Process Improvement, Cloud, Data, AI & ML led business transformation company. We identify better ways of doing things and help futurify businesses. Searce is one of the top cloud agnostic consulting partners that helps you reimagine your business.Searce specializes in helping businesses move to cloud, build on the next generation cloud, adopt SaaS - Helping reimagine the ‘why' & redefining ‘what's next' for workflows, automation, machine learning & related futuristic use cases. Searce has been recognized by Google as one of the Top partners for the year 2015, 2016, 2017.Searce's organizational culture encourages making mistakes and questioning the status quo and that allows us to specialize in simplifying complex business processes and use a technology agnostic approach to create, improve and deliver.

Website:http://www.searce.com

Designation: Associate Operations Manager

Job Location: Pune

Desired experience: 4-5 Years'

Salary: Good hike on Existing

Education: B.tech+ MBA ( Preferred)

Shift : Night Shift

Major roles and responsibilities include:
Responsible for stakeholder management in multi-geography global logistics industry,transition and delivery management, identifying risks, and developing contingency plans to manage those risks.

General Management
- Demonstrate thought leadership and a keen sense of ownership in managing engagements.
- Review, establish and maintain an organizational structure and staffing to effectively accomplish the organization's goals and objectives. Install and maintain effective governance and control systems in the company.
- Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
- Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures.
-Keep up to date of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.

Account Management
- Understanding customer's business requirements and conceptualizing solutions using innovative business processes as well as technology to satisfy those requirements.
- Conduct regular reviews with various stakeholders at client organization.
- Develop and strengthen relationships with customer stakeholders at multiple levels.
- Plan, document and coordinate efforts to analyze as-is and to-be workflow and run kaizens and six sigma initiatives to drive transformations.
- Take ownership of issues and manage those.
- Be a one point touch point for all client stakeholders including client account managers as well as an internal touch point for the business process managers and IT managers at various offices.
- Develop relationship with key stakeholders at the client organization and maintain an effective communication channel with them.
- Create and live by the image of a trustworthy & a highly reliable shared services partner at the client workplace.
- Drive organizational visibility about the improvements & benefits being achieved.
- Ensure quality and a continued delivery of impeccable service.

Service Delivery Management
- Ongoing Business Process Analysis, data processing & process management activities.
- Ensure proper implementation and maintenance of Quality management systems throughout the process.
- Define and implement effective risk mitigation plans to ensure 100% accuracy and service continuity.
- Analyze and provide recommendations for improving efficiency. Establish project priorities and trade-offs in conjunction with key goals and available resources.
- Assist in preparing responses to RFPs/RFQs and deliver presentations to customers and prospects.

Business Process Improvement
- Participate in focus group meetings and discussions; gather understanding from multiple sources at client organization to identify improvement opportunities.
- Track performance by identifying key performance metrics and key performance indicators against industry benchmarks.
- Leverage out-of-the-box thinking & explore creative avenues to improve processes.
- Demonstrate phenomenal improvements in shared services delivery.
- Initiate process standardization and define tangible metrics that will be used to drive performance on a periodic basis.
- Implement business process re-engineering initiatives to deliver tangible improvement in service delivery.
- Demonstrate the realized improvement to customer stakeholders by way of shared services reports, Business review presentations and dashboards.
- Improve overall business outcomes for Searce and Customers by ensuring true Customer Delight.

Education & Experience:
- 4 - 5 years of experience
- Engineering + Management (or equivalent management experience)
- Exposure to service delivery management and project/program management
- Experience in working with Change & Transition Management as a part of global delivery model
- 5 years broad business exposure and direct experience in implementation of technology business change and process improvement initiatives.
- Strong project management skills with proven success in driving and completing multiple large cross-functional / cross regional transformation projects.
- Strong quantitative and analytical skills; familiar with logistics domain.
- Excellent people management skills
- Experience with start-up business or market entry strategies will be preferred


Education:

B.Tech/B.E., MBA

Work Experience:

3 - 6 Years

Salary

6 - 11 LPA

Industry

IT

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