In a world of generic enterprise software, Aptean provides hyper-niche software solutions that drive for greater results.
In today's fast-paced, highly competitive economy, organizations don't have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to support your needs and unique industry challenges with tailored solutions that drive operational efficiency, are expertly supported, and enable new, innovative ideas.
That's why over 4,100+ highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.
Headquartered in Alpharetta, Georgia, Aptean has offices in North America, Europe, and Asia-Pacific, as well as an extensive partner channel. Our customers are located across Europe, Latin America, Asia-Pacific and North America.
Profile Offered: Associate Customer Success Analyst
Job location: Bangalore
Course Specialization: BE/B.Tech/BCA/MCA (2018-2019, any Stream)
Desired Experience: 0 to 6 months
Roles and Responsibility:
The primary duties for this position include but are not limited to:
Provide technical assistance to customers on Aptean products via phone, email and/or remote access.
Perform advanced problem analysis and isolate problems of a complex level of difficulty.
Reproduce customer issues in house.
Publish articles in our in-house knowledgebase.
Able to learn a wide variety of technologies at a rapid pace.
Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system.
Ensure adequate telephone ACD queue coverage.
Communicate appropriately and provide regular updates to customer and management.
0 - 1 Years