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Associate - Chat Support & Operations

LafaLafa
Experience1-3 years  |  Salary1.8-2.4LPA  |  Job locationGurgaon

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Job Description

About The Company:

LafaLafa is the leading cashback and coupon and product search website and mobile app in India . We aim for our users to save money on their online shopping and mobile recharge by earning extra LafaLafa cashback whenever they shop online at their favorite stores through LafaLafa. Users can get Cashback as high as 50 % from LafaLafa from more than 500+ stores including Snapdeal, Flipkart, Amazon, Jabong, Paytm, Myntra , Shopclues, ebay, AskmeBazaar, Babyoye, Firstcry and many more.

Website: www.lafalafa.com

Salary Range: INR 1.8 LPA - 2.4 LPA

Experience: 1 - 3 years

Job Location: Gurgaon

Tentative Date of Interview: Will be communicated post registration window is closed

Tentative Date of Joining: Immediate

Job Description:

-Chatting with customers as part of our real time deal assistant chat feature and advising them on the best deals available and maintaining targets for conversion

-Explaining the concept of cashback to customers and getting more customers on board and addressing any issues related to cashback tracking

-Maintaining that Turn Around Time (TAT) of 24 hours is maintained to respond to customer queries on other channels like email, social, blogs etc

-Liaising with the operations and tech team for any additional follow up required for customer queries

-Daily MIS & Data analytics for customer queries, turn around time for addressing customer queries

Skills Required:

-Experienced with handling customer queries

-Eye for detail and ability to work under pressure

-Ecommerce experience is preferable

-Self starter who enjoys working in a start-up environment with minimal supervision

Interview Process:

-Aptitude Test

-Functional Test

-HR/Face to Face Interview

  • Job Responsibilities: Associate - Chat Support & Operations
  • Education: B.A., B.Com., B.Sc., B.Tech/B.E., BBA, BBS, BCA
  • Work Ex: 1 - 3 yrs
  • Salary: 2.4 Lacs
  • Industry: IT
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