Assistant Store Manager

About the Company:
Da Milano, a leading high end leather brand is also into the corporate and institutional arena. Our corporate offerings are a great for gifting and other marketing initiatives. Da Milano’s products range includes Laptop bags, Organisers, Portfolio Bags, Folders, Notepads, Ladies Handbags, Wallets, Gift Sets, Penholders and Belts. The range also includes Note books, Note pads, Folders, Desk Top sets, Paperweights, Pen case, Pen holders etc. Some of the key brands who work with Da Milano are Coca Cola, Samsung, Ericsson, General Motors, Genpact, Ernst and Young, EXL, Emaar MGF, SAIL, CNBC TV 18, TOI. Da Milano also supplies to the Presidents Secretariat and most of the Embassies in Delhi. Our products are designed in Italy and are made from Vegetable Tanned Leather (VTL). All our products carry life time warranty. Da Milano aims at giving you the best in terms of choice, price, quality and delivery

Website:http://www.damilano.com

Desired Experience: 2 - 4 Years

Last Date to Apply: 01-07-2016

Tentative date of joining: Will be communicated post registration window

Salary: INR 2.16 LPA - INR 3 LPA

Job Description and Skill Set Required:

Financial:

-To achieve the revenue and profit targets for the store.
-To monitor and control expenses through efficient store operations.
-To ensure return on capital employed through efficient store management and customer service.
-To control shrinkage.
-Implement plans to maximize sales while controlling expenses within the budget. Customer:
-To ensure the set up of a conducive environment at the store to facilitate purchase decisions and provide customer service.
-To create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
-To understand customer needs and fill gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.

Operational:

-To plan for achieving the store level targets.
-To ensure achievement of set targets in terms of service standards for customer transactions and operations
-To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
-To implement marketing plans for the store and drive sales promotion initiatives, events for the store
-To ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly 
-To monitor sales figures vis-- vis forecast and interpret trends to facilitate planning
-To communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targets
-To optimize age of inventory and ensure stock turns.
-To oversee the inventory process in the store and ensure damaged and defective goods are processed in a timely, accurate manner
-To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.
-Responsible for timely recruitment in line with store targets to ensure proper

Customer Service

-Constantly innovating methodologies to improve customer footfalls, conversions and ATV (Average Transaction Value).
-Justification of Plano grams based on KPI and Must Haves in the store.
-Scheduling of floor manpower to customer ratio to adequately meet the customer interface.
-Ensure compliance with all policy and procedures and support store loss prevention efforts through meetings and audits.
-Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.

People Management:

-To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets.
-To ensure staff presentation is in line with company preferred standards.
-To manage and motivate the store team to increase sales and ensure efficiency.
-To lead the sales team to provide excellent service through greater product knowledge.
-To upgrade the talent of the store team can create future leaders.
-To ensure customer service training is provided to all store employees.
-To ensure timely review and feedback takes place for all store employees

Interview Process:
- HR Round