Assistant Manager - Relationship Excellence

About The Company: Indus Health Plus came into existence in the year 2000 with one mission to achieve - "prevention by early detection". Heart diseases, cancer, stroke, and diabetes are the biggest killers in life and thankfully, all are highly preventable if diagnosed at their early stages. Indus takes pride in providing "Assessable, Available and Affordable" preventive health checkups to more than 5 Lakh satisfied customers in 65 cities at 100 centres.

Website: www.indushealthplus.com

Salary Details: Upto INR 5 LPA

Desired Experience: 3-5 Years

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

Job Description: 

Planning & Development:

-To plan, design & set up check up centers (PHP), Relationship Excellence Centers in Hospitals, Diagnostic centers, Hospitality points in accordance with the policy of the Organization.

-Develop policies, procedures to ensure smooth functioning of check up centers(PHP)/Relationship Excellence Centers in Hospitals, Diagnostic centers, Hospitality points.

-Recruitment, Training , Mentoring , Retention of employees for the check up center (PHP)/Relationship Excellence Centers in Hospitals, Diagnostic centers, Hospitality points.

Customer Service:

-To maintain cordial relations with service providers and all of the above to set up coordination process with them.

-To supervise the day to day operations of check up center (PHP), Relationship Excellence Centers in Hospitals, Diagnostic centers, Hospitality points with the help of Customer Care Executives/ Shared resources.

-To understand the customer feedback / queries and take appropriate actions to resolve the same.

Training & Development:

-To provide & update job knowledge according to requirements.

-To identify the training needs and provide/arrange training programs for continuous improvement

-To develop career paths, Employee Engagement programs & mentorship.

Billing & MIS:

-To receive and verify monthly check up bills and process it further.

-To provide reports to the Management as per requirement.

ISO Compliance & Grievance Management:

-To ensure the compliance of ISO processes and internal/external audits.

-To understand the customer grievances & resolution.

-Any other special duties and responsibilities assigned by the management.

Skills Required: 

Product and Business knowledge.

Planning & organizing: Plan the work and try to complete the same on time.

Leadership skills: Willingness to lead, take charge and offer opinions & directions.

Service orientation skill: Actively looking for ways to help people.

Innovation & out of the box thinking for speedy resolutions of process bottle necks.

Co-ordination: Appropriate real time responsive actions to meet customer needs & offer best possible customer service.

Time management: Managing ones own time and the time of others.

Human resource management: Motivating, mentoring, developing and directing people as they work, identifying the best people for the job.

Should enjoy travelling by road, rail, and air at short notice.

Interview Process: Face to face interviews.