Apply for Application Support Specialist – L2(Genesys) at Reliance Jio Infocomm Limited in Mumbai
×
CHAT WITH US
     Welcome to AMCAT chat centre

AMCAT is India's largest employability test. Taking AMCAT can open up multiple job opportunities for you and it also provides you detailed employability feedback with suggested resources for improving your skills and increasing your chances of getting a job.

If you want to know more about AMCAT, want to buy AMCAT or have any support related questions, please fill the form and you can chat with our agents who are online (during business hours).

Email ID
First name
Last name
Mobile number
Choose the topic of your chat
Chat
×
CALL US
Call us directly at
011-49657800
Share your number and our executives will get in touch with you.


Mobile Number
loading
X
Registration Successful!

Complete your profile

Tell us a bit about yourself

back-arrow

Forgot Password?

back-arrow

Forgot Password?

Change?
Resend OTP?

Terms and Condition

The content of this test is confidential. Aspiring Minds owns the intellectual property rights as defined by law. To ensure confidentiality, you must agree to the following terms and conditions before taking the test:

  • You will not record, copy, publish, or share any part of the test questions or answers in any form (verbal, written) or by any means (manual, electronic) for any purpose.
  • You acknowledge that the test will be taken solely by you, and that you will not consult any third person or use any other online or offline resource
  • You will receive warnings if prohibited behaviour is detected. Multiple instances of prohibited behavior will result in automatic shut-down of the test and rejection of your application.
  • We know that you care how we use information about you and we appreciate your trust in us to do that carefully and sensibly. Please consult our Privacy Policy to know more about how we collect, use, transfer the personal data of our candidates

Email ID Verified

Taking you to your dashboard

loading
work
place

FIND JOBS

Post a Job
Home keyboard_arrow_right Jobs in India keyboard_arrow_right Mumbai Jobs keyboard_arrow_right Application Support Specialist – L2(Genesys)
Reliance Jio Infocomm Limited

Application Support Specialist – L2(Genesys)

Reliance Jio Infocomm Limited

5 - 8 Years   |   8 - 10 LPA   |   Mumbai
Expired
Resume Buddy
Create a professional resume and increase your chances of landing this job.
Create Resume
Resume Buddy
Analyze your resume and get a detailed feedback to make it better.
Score Resume
Mock Interview
Get a realistic interview experience and feedback while at home using our AI-based tool.
Try for Free
Job Description
About Reliance JIO Infocomm Limited
Jio promises to shape the future of India by providing end-to-end digital solutions for businesses, institutions and households and seamlessly bridging the rural-urban divide. rnWhen you walk through our doors anywhere in the world, youll find a group of sharp-minded individuals working in a challenging and collaborative environment-one that fuels inspiration, drives innovation, and encourages you to always think different. Youll immerse yourself in a culture defined by a set of values that demand we operate with the utmost integrity, respect and trust one another, deliver superior customer experiences, and embrace diversity. Together, well work hard and own our actions. Well push boundaries and enact change. Well make a difference!!

Website: https://www.jio.com/

Profile Offered: Application Support Specialist - L2(Genesys)

Course Specialization: B.Tech(CS/IT)

Desired Experince- 5 to 8 Years

CTC Offered: As Per Industry Standards

Job Location: Mumbai

Roles & Responsibilities:

  • 5-8 years of experience in Contact center industry.
  • At least 4 years of hands-on experience on experience on outbound dialler platform (Genesys) both for IVR blaster or agent based. 
  • Or alleast 4 years' experience in handling support Inbound voice process ion Genesys platform 
  • Or alteast 4 years experience in handling support for Genesys eServices platform.
  • Hands on experience to provision and monitor the campaigns using Genesys Administrator, examinations of proactive content, managing the calling lists, trace outbound interactions and detect call progress.
  • Working knowledge on scripting and automation. Experience on any automation tool is preferred.
  • Application alerts and dashboard management. Problem solving using tools and dashboards.
  • Knowledge on contact centre analytics, Hadoop, Big data is preferred.
  • Following Micro-services and DevOps principles and practices. 
  • Perform Incident handling and provide RCA's for issues impacting operations.
  • Have experience to read application logs.
  • Should be able to coordinate with TAC for any L4 / PE support with necessary logs or configuration details.
  • Prior experience with Enterprise type accounts (L2 support)
  • Also required understanding of voice network technologies and products. Exposure to Database and Windows/ Unix /Linux is desirable.

 Skill Set Required:

  • Knowledge and experience of telecom technologies and products.
  • Genesys Certified (Intermediate or Advanced)
  • Ability to support L2 level troubleshooting on Genesys Blaster 
  • Technical documentation & planning for change implementation.
  • Knowledge and experience ( VOIP protocols, Optimising database queries, Python, Java, Java scripts, automation , scripting, dashboard preparation.
  • ITIL Certified, DevOps, Micro-services.
  • Cycle and interactive methodologies.
  • Excellent communication skills

 

 

 


Education:

B.Tech/B.E.

Work Experience:

5 - 8 Years

Salary

8 - 10 LPA

Industry

IT
Expired
Resume Buddy
Create a professional resume and increase your chances of landing this job.
Create Resume
Resume Buddy
Analyze your resume and get a detailed feedback to make it better.
Score Resume
Mock Interview
Get a realistic interview experience and feedback while at home using our AI-based tool.
Try for Free
Please fill in the information below.

I agree that my application will only be submitted after I complete the concise test sent to my inbox.
Confirm
Cancel
  • Be a part of AMCAT pool
  • Get Feedback Report
  • Get certified for job roles
Apply For Free
Schedule AMCAT
Renew Subscription
This job requires you to have an active AMCAT subscription.
Buy AMCAT and open premium jobs for you.
Your AMCAT subscription expired on 26/04/2024. Extend your subscription and apply to unlimited premium jobs.
  • Be a part of AMCAT pool
  • Get Feedback Report
  • Get certified for job roles
Schedule AMCAT
Renew Subscription
× SUBSCRIPTION EXPIRED!
×
Filters

Jobs Type

Location

Our website uses cookies to ensure you get the best experience. By browsing the website you agree to our use of cookies. Please note, we do not collect sensitive data and child data. See Privacy Policy. ✕