Application Support Engineer

About Rivigo:

Rivigo is a technology-enabled logistics company that aims to deliver reliability through our well-established network and provide transparency and par excellence service to our clients. Founded in 2014, we have been disrupting the sector with our unique operational model and ... Read more
Mission: Our Mission is two-fold:

1) Deliver high quality logistic services in terms of speed, safety and reliability to our customers
2) Ensure a life of fulfillment, dignity and respect for our delivery people.

Through persistence, innovation, fearlessness and flexibility, we aim to deliver unprecedented service to our clients all across the country.

We dream to create a harmonious eco-system comprising industries and logistic companies, persistently striving to improve its ability to create value for all.

Website address: www.rivigo.com

Profile: Application Support Engineer 

Desired experience: Fresher

Course Specialization: Btech/BE (CS/IT)

Salary: INR 3-4 LPA CTC

Date of Joining: Immediate

Interview Process:

-Technical Round

-Interview

Job Description:

Production Support:

-Troubleshooting for the technical issues post production
-User management and Access control
-Tracking and follow ups of the dev issues till resolution
-Ticketing and escalations
-Mobile device management (MaaS360, SOTI)
-JIRA Administration

Product Support & Training:

-Product specialist/SME
-Training the end users on the products
-Product documentation (Product User Guide, Frequently Asked Questions)
-Feedback from CLM's for the issues and product improvements

Quality Assurance:

-User Acceptance Testing
-RCA for the issues

Application Monitoring:

-Server performance monitoring

API monitoring:

-Handling production downtime and communication
-Problem Solving
-Operational and business issues handling