Application Support Engineer

MocDoc is one stop Digital Healthcare Solution catering to healthcare professionals and patients. MocDoc Solution digitizes all transactions, documents, medical records in Hospitals, Clinics, Labs and Pharmacies eliminating paper work altogether while providing an online platform that connects General Public with Doctors providing real time, authentic information relevant to their need...

Company Website: http://mocdoc.in/

Job Description:

Roles of Application Support Engineer:

1-Manage large amount of incoming call and should identify & asses customer's needs to achieve customer satisfaction.
2- To perform a thorough review of closed support cases on a weekly basis to measure process compliance
3- Customer orientation and ability to adapt /respond to different types of customers.
4- Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality.
5- Ability to effectively prioritize and execute tasks to meet competing deadlines

Skills:

1-Should be flexible to work on variable working hours when required.
2- Should know Hindi to speak fluently other than English & Tamil.
3- Excellent written and verbal communication skills in English.
4- Strong interpersonal skills and ability to work in a team environment
5-Outstation candidates should be ready to relocate to Chennai
6-Candidates should have their own laptop with good working condition
7-Rotational shift.

Profile/Designation: Application Support Engineer

Gender: Any

Job Location: Chennai

Desired experience: 0-2 years

Target Pass-outs Batch: 2021-2023

Course specialization: BE/B.Tech, BSC, BCA, or any relevant degree.

Probation/Training Period: 2-3 months

Salary: 3-3.5 LPA

Tentative date of interview: Immediate
Tentative date of joining: Immediate

Interview Process:
-3 Telephonic rounds
-1 Google meet