Analyst
Gainsight
0 - 3 Years
|
Confidential
|
Hyderabad
Gainsight is a venture-backed, fast-growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customer relationships effectively, track customer health, and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight's CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London, and India.
Website: www.gainsight.com
Profile Offered: Analyst
Job location: Hyderabad
Course Specialization: ME/M.Tech, M.Com, BSc, BCA, BE/B.Tech, PG Diploma, MSc, Diploma, B.Com, MCA
Desired Experience: 0 to 3 Years
Roles and Responsibilities:
Participate in a 24x7 local(India) and global operations model.
Provide phone, email, & Slack support.
Monitor Service Desk ticket queue.
Regular follow up on aging tickets that are open, pending, In progress, and on-hold states. Track tickets to closure, ensuring they are properly tagged.
You will be responsible for the initial setup of Macs and Windows for onboarding employees.
Ensuring conference/meeting room AVs are tested, configured, and ready to go.
Provide Service Desk support to end-users on pre-configured hardware and software.
Provide hands-on hardware troubleshooting and support for end-user applications.
Perform shift handover as per the defined procedure.
Be the initial point of contact and coordination for all end-user incidents and service requests.
End-to-end Incident and Service Request Management, escalation, resolution, and closing process.
Updating, creating new How-to, SOP, and Technical SOP KB Articles.
Update all work inside tickets.
Participation in ad-hoc and recurring meetings.
IT Asset and Inventory management.
Ready to learn and adapt to new tools.
Shifts: 24*7 (Rotational Monthly).
Week Offs: 2 (Rotational).
Education:
B.Com., B.Sc., B.Tech/B.E., BCA
Work Experience:
0 - 3 Years
Salary
Confidential
Industry
IT
