Account Manager

About the company:
Original4Sure is a pioneering technology start-up based out of New Delhi, India, funded by prominent VCs and Angel Investors in India. Original4Sure is a part of Evato Technology Private Limited and was incepted in the year 2015. With over 3 years of working experience with prominent brands, we've built end-to-end products focused on Supply Chain visibility.

Website: www.original4sure.com

Designation: Account Manager

Job Location: New Delhi

Desired experience: 2 - 5 Years'

Salary: 5.00 LPA - 10.00 LPA

Education: B.Tech (CS/IT), MCA

Job Description:
- Build and maintain Long Lasting Relationships: Serve as the lead point of contact for all client account management matters
- Working on Client On-Boarding: Visit Manufacturing units, Define implementation processes and explore best ways to coach factory workers on these processes
- Helping out with existing Clients Operations: Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Understand on-ground pain points: Interact with relevant stakeholders, right from field labours to plant managers & CXO's to understand their bottlenecks, communicate it efficiently with the team and figure out solutions
- Manage Counterfeit Cases: Build scalable processes around how to find counterfeit cases, reporting them to relevant stakeholders and manage escalation metrics
- Educating the Consumers: Strategize and execute various action plans to increase the use of Original4Sure app amongst the consumers
- Improving Product Capabilities: Translate your understanding of real-world issues into suggestions for product improvements. Communicating these gaps efficiently to the platform team
- Research and Documentation: Understanding the Supply Chain of various industries in great detail and build a knowledge base around it. This is a crucial part of your role as research is critical in defining long-term strategies at the organisational level

Requirements:
- You are passionate about entrepreneurship: This is a deal-breaker as this is not a conventional 9-5 job
- Academics: Graduate in any domain
- Location: Candidate must be based in Delhi NCR and willing to move/travel anywhere in the world (not a telecommute position)
- You possess awesome Communication Skills. Great written & spoken English is a must
- Traits: You are highly empathetic, social, analytical and patient
- You don't mind extensive travelling
- You have years of experience in the managerial field
- You are not afraid of diving into uncharted waters and have the ability to learn on the fly
- You must be great at on the spot improvisation, witty & confident
- Previous start-up experience is a huge plus