1. Written test ( in person)
2. Interview F2F 

• Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
• Solutions include, but are not limited to,
• resolving username and password problems
• uninstalling/reinstalling basic software applications
• verifying proper hardware and software set up
• power cycling equipment,
• assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
• Representatives will perform related work as required.

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Redirect problems to appropriate resource
• Accurately process and record call transactions using a computer and designated tracking software
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates 

• Candidate Should have ability to speak and write clearly and accurately and Proper phone etiquette
• Candidate must have demonstrated proficiency in typing and grammar
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Candidate should have effective listening skills
• Willingness to co-operate with others and work to the greater good
• Multi-tasking capabilities
• Weekend working availability on a Saturday & Sunday

Education:

B.Tech/B.E.