About Company:
eGain Communications is a leading provider of cloud-based and on-site customer engagement software solutions. For over a decade, our solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.

Website: www.egain.com

Profile offered: Solution Success Engineer

About the role:
Currently looking for Solution Success Engineer professionals to be a part of Technical Support team in Pune, India.

Skills:

1.Application Servers - WildFly, Jetty, JBoss
2.JDK - JDK 8, Open JDK11
3.J2EE technologies - Java, JSP, JS, JMS, Servlets
4.Scripts - JavaScript, Angular JS
5.ActiveMQ, HornetQ
6.MSSQL 2014, MSSQL 2016 - Standard, Enterprise

Responsibilities:

1.Independently diagnose, troubleshoot, debug and resolve functional issues reported by customers.
2.Work closely with Product Development, Professional Services, QA and Product Management in-house departments to resolve assigned customer issues within the agreed SLA.
3.Provide Support to eGain Product on J2EE platform.
4.Willingness to work in Application support and production support environment
5.Should have ability of debugging.
6.Should have ability to interact effectively with global customers and team.

Must have qualifications/skills:

1.Knowledge of Java, Javascript, JSP, Eclipse, Net Bean, Database is preferable
2.Experience in various software and/or troubleshooting techniques and tools
3.Strong customer orientation
4.Excellent oral and written communication skills.

Education & Experience: B.E/B. Tech/BSC/BCA/MCA/M.Tech

Degree and Streams: Any

Target Batch: 2018 & 2019

Job Location: Pune

Probation: 6 months

CTC- 4 LPA

Shift: Rotational Shift (Extra 1500/- per day will be paid for night shift)

Interview process:
-Written- Technical
-Technical Discussion- 2 rounds
-HR round taken by HRM

Interview Location: Kalyani Nagar, Pune

Joining: Immediate

Interview Schedule: Interview Date and Venue will be confirmed Post registration process is over