Product Analyst
Wingify Software Pvt. Ltd
0 - 0 Years
|
4 - 5.5 LPA
|
New Delhi
0 - 0 Years
4 - 5.5 LPA
New Delhi
B.Tech/B.E., MCA
Website- NA
Desired experience - 1 Year to 3 years
Course specialization - B.Tech(CS/IT)/MCA
Probation/Training Period - 6 months.
Salary – INR 4 to INR 5.5 LPA (Only PF will be deducted) plus Annual Bonus Subject to Company’s Performance.
Interview Process
- Group Discussion
- Written Assignment
- Face to Face Interviews (Technical Round Followed by HR Round)
Position Description & Specification
- Must have 2+ years of experience with the following skills: (Less than 2 years any technical experience may be considered Subject to HRs consent)
- Passionate about bringing customer delight by helping them in support queries about our in-house built product using ticketing tool and emails.
- Interact and co-ordinate with our engineering team to get software issues and bugs resolved
- Understanding of technology, especially PHP / HTML / CSS / JavaScript is a HUGE plus.
- Experience in application level troubleshooting
- Maintain and update knowledgebase, documentation and FAQs
- Excellent problem solving skills
- Excellent communication (written and spoken) skills
- Is willing to work in rotating shifts (night shifts from your home - we have flexible work from home policy)
- Customer support is a religion at our company and we have high standards and expectations. Everyone in the company, including CEO, keeps customer support at first priority.
- Preferable Candidate: Product support orientation, Should be ready to join in 60 days.
Education:
B.Tech/B.E., MCA
Work Experience:
0 - 0 Years
Salary
4 - 5.5 LPA
Industry
IT