Operations Associate
SquadSquad combines crowd-sourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems. We see ML & a distributed workforce as two key phenomenon that would drastically change how work gets done in the future.
About the product:
SquadVoice: Our elastic distributed team of 1000+ trained call-agents to reach out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for the client extremely streamlined and predictable. We also optimize several call variables to create a significant increase in conversions. Customers include fintech, edtech, commerce players in India. Deck
Website: NA
Position: Operations Associate
Job location: Noida
Desired Experience: 0.5 - 2 Years
Education: Any Graduate
Salary: INR 3 - 3.8 LPA (fixed + variable component) & should be comfortable with rotational night shift 5 days working
Timings: Day Shift
Roles and Responsibilities:
Quality Assurance: Support operations team to ensure seamless reviewal and verification of calls made by call agents
Managing Customer CRM: Updating tasks and notes on the customers CRM basis calls made by call agents
Workflow Design: Build and manage multiple client outreach campaigns for US clients, on our platform
Analytical Decision Making: Tracking all SLAs for the project as well all metrics of the system
Job Requirements:
- Excellent verbal & written communication skills;
- Exceptional listening and attention to detail skills;
- Highly process oriented;
- Ability to multitask and successfully operate in a fast-paced, team environment;
- Must be proficient with Microsoft Office
- Logistics
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Des, M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.