Company Profile:

If you love problem solving, are a chatter box, love to talk and interact then this role has been crafted for you!

Akosha is looking for young and ambitious people to work with a fast growing VC funded startup to join our Process Excellence Team as Brand Experts. Akosha is the largest online customer service platform in India helping thousands of customers and working with some of the biggest B2C companies in India. Visit Akosha's website NA

Probation / Training Period: 3 months

Tentative date of interview: Friday 20 Feb

“Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds”

Please Note:

1. Candidates should be comfortable with rotational shifts and one roster off in a week.
2. Akosha will reimburse travel allowances only for drop in night shifts. (MALES PREFERRED for night shifts)

Interview Process:

1. Written Test
2. Basic Aptitute Test
3. Face to Face interviews.

Job Responsibilities:

• Need to resolve the queries/service requests/complaints of users as soon as possible
• Bilingual, Trilingual, Quadrilingual......Multilingual, in only native Indian language
• People with strong reading, writing and communication skills in English
• Manage and take ownership of the resolution process for all user related issues
• Develop strong relationships with users
• Meet various metrics defined by the Process Excellence Team

Skills Required:

• Graduation degree or an interesting drop-out story
• Candidate should have excellent command over English with problem solving ability and able to do multi-tasking job.
• Knowledge of internet and experience of working on computer
• Ability to engage people in conversations and witty humour
• Computer and reliable internet connection at home is a plus