About the company:

TestPress helps educational academies create web based online exams that lets their students take exams from anywhere. Testpress partners with different entrance exam coaching institutes to help students prepare for exams effectively. Some of the core features include online exam management, course management, analytics and custom domain mapping.

Website: NA

Job Description:

Roles&Responsibilities :

Build relationships with key employees among customers
· Create plans to address clients' business needs
· Advise clients on creating profitable processes
· Schedule regular meetings with customers to ensure they are satisfied
· Act as point of contact for complaints and escalate issues as appropriate
· Help sales team up-sell or cross-sell services and products
· Study competition to find new ways to retain customers
· Collaborate with internal teams to address customer's needs

Skill Set Required:

Background in customer service; industry knowledge is a plus
· Experience tracking relevant KPIs (e.g. customer satisfaction)
· Proficient in MS Office, MS Excel
· A customer-oriented attitude
· Excellent communication and negotiation skills
· Problem-solving aptitude
· Ability to work well with a team
Language: Hindi and English must

Profile/Designation: Customer Support Executive

Gender : Male

Job Location: Chennai

Desired experience: 0 to 2 year

Course specialization :BSc/BA in Business Administration and Marketing or a related field or equivalent

Academic % Criteria 10th,12th, Graduation (if any) -na

Candidate location (if any) :Pan India

Probation/Training Period -na

Salary :3-3.60 LPA

Bond- (if any) & Penalty-(if any) :No

Tentative date of interview: Immediate

Tentative date of joining :Immediate

Interview Process :
1 Telephonic round
-1 HR round (virtual)