About the company

Sinew Software Systems Pvt Ltd is a growing software development company with passionate team members. We are specialized in developing native and cross-platform Mobile & Desktop Apps for our in-house and client based projects with corresponding backend solutions.

Website: NA

Profile: Customer Support Executive

Salary Details: CTC Upto 3.5 LPA (Negotiable)

 Job Location: Gurgaon

Courses Required: All Graduate

Tentative date of interview: 3rd week of April

Tentative date of joining: ASAP

Job Description:

- To act as a single point of contact for customers on resolving the general and technical queries received via e-mails, forums, and twitter.

- To take ownership of customer issues & direct them toward solutions.

- To understand and help customers in resolving their queries/issues.

- Faster reply to customer's emails with minimum turnaround time.

Desired Candidate Profile

- Must have min 1 year work experience in customer support via Email/chat/social media.

- Superior command over written as well as spoken English with excellent communication skills.

- Strong customer relationship skills and should know how to handle the seriousness of a customer's tickets.

- Must be well versed with the mobile and desktop applications.

Interview Process:

- English written test

- Face to face round