Unisys India For Service Desk Associate
Unisys IndiaUnisys India is a microcosm of Unisys Corp. We work closely with the global teams to deliver a broad range of Services and Technology solutions to our clients, including Cloud and Infrastructure Transformation Services, Digital Workplace Services, Application Services, Security solutions, technology products, industry solutions.
Website: NA
Job Profile: Service Desk Associate
Target Audience: 2019,2020 Batch
Desired Candidates Location: Bengaluru, Mysore, Mangalore and Hyderabad
Job Location: Bengaluru and Hyderabad
Desired Candidate Profile: Any Degree
Fresher Training Agreement: 18 months service agreement (Employee leaves the employment of Unisys during the period of training; the Employee will reimburse Unisys the full and final amount of a sum of Rs. 60,000/- (Rupees sixty thousand only).
Roles and Responsibilities:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Annual Compensation: INR 286,963 + Shift Allowance 46,200 per annum.
Work shift: Rotational (Candidate must be flexible to work in any shift)
Selection Process:
- Communication Skill Test Round
- Operations Round
Tentative Interview Schedule: April 2021, First week
Joining: April 2021 (Tentative)
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Des, M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.