About The Company:

iOPEX is a new-generation business solutions provider offering optimized IT management and Automation services. We are process innovators focused on extracting the best out of the investments you have already made. At iOPEX, we help you realize the golden ratio where your technology and business are in complete synergy, making your company greater than the sum of its parts. Founded in 2009, the demand for our specialized optimization solutions has helped us grow to over 1,800 employees in ten years.

Websitehttp:NA

Job Location: Bangalore

Desired Experience: Freshers

Course Specialization: B.E/B.Tech – (CSE,EEE,ECE& IT)

Target Batch: 2022

Salary: INR 6 LPA attractive incentives

Tentative date of interview: March 2022

Tentative date of joining: Immediately

Job Description:

As a Technical Support Engineer for one of the market-leading products in areas of Security Incident and Events Management, infrastructure, and Security operations, you will be responsible to

-Assist enterprise customers on their support cases of various priority & severity.
-Support both on-premises and cloud-based deployments.
-Perform Root cause analysis to resolve business-impacting issues.
-Suggest industry best practices on deployment, Usage & performance improvements.
-Work with engineering team(s) to resolve issues related to bug, cloud-config changes & enhancements, etc.
-Create and manage Knowledge Base Articles to publish for it to be used by global support teams.
-Participate in a round table, architectural training, all hands discussions to collaboratively work in an agile work environment.

Skills:

-Excellent verbal and written communication, analytical & problem-solving skills.
-Conceptual understanding of web applications, deployment methods (Clustered, distributed architectures, etc.,)
-Ability to learn quickly and apply the learning to job.
-RHCSE or related Linux Course completion and/or Hands-on experience in Linux operating is a plus.
-Understanding of Cloud environment is a plus.-ITIL awareness is a plus.

Interview Process:

- Online Interview
-Technical Interview (Linux Domain knowledge)