About the Company:
EPAY Systems provides a seamless, cloud-based human capital management platform offering applicant tracking and recruiting, human resource management, benefits administration, time and attendance, and payroll and tax administration. Their full suite of human capital management solutions help companies with hourly workforces recruit, staff, manage and pay their employees.

Website: NA

Job location: Greater Noida

Desired Experience: Fresher

Target Batch Passout: 2015-2016

Salary: INR 3.25 LPA – INR 4.25 LPA (The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Course Specialization: B.E./B.Tech./BCA/B.Sc

Tentative date of joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description :
-Troubleshoot system cases at Level 1 support. Interact with customers to understand issues in accordance to EPAY’s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.
-Adjust customers’ system setup according to new customer requirements or plan changes.
-Adhere to the SOPs and set protocols driving the department’s matrices and maintain the contractual service level agreements for EPAY customers.
-Ensure excellent incident management skills while documenting all customers’ transactions in our CRM application (Salesforce).
-Identify and analyze specific workforce trends for our customers and suggests best practices from a compliancy standpoint.

Candidates who are willing to work in Night Shift can only apply. 

Skill Set Required:
-Strong customer facing skills, including verbal and written communication
-Ability to work under pressure while resolving critical issues and communicating action plans to the customer as required
-Candidate who are willing to work in Night shift (US Shift)

Interview Process:
-Face to face Interview

Candidates who are willing to work in Night Shift can only apply.