About The Company: Sapean is a leading BPO for providing online technical support & services to consumers across a wide range of computing and communications devices and software. The company is based out in Gurgaon.

Website: NA

Desired Experience: Fresher

Salary Details: INR 1.8 LPA - INR 3 LPA

Job Location: Gurgaon

Course Specialization: Diploma (All Streams) / B.Tech./BCA/B.Sc./BBA/BA (English)

Last Date Of Registration: 28th October 2016 (Friday)

Tentative Date Of Interview: Will be communicated post registration window is closed

Tentative Date Of Joining: Immediate

Job Description: 

This is a service desk job requiring Excellent communication skills and working knowledge of computers / laptops / Apple & Android gadgets / Printers / Routers and other peripherals.

Core job functions involve answering customer calls, collect Customer information, resolve technical issues.

Negotiate Service plans, terms & conditions of service contract with customers, and gain a commitment for current and future technical assistance with quality referrals by the customer.

Communicate effectively with customers in order to create a productive and diverse environment.

The role also involves interacting with clients and ensure timely resolution to the issue and ensuring high standards of customer satisfaction is achieved.

Communicate with peers to share best practices and providing accurate resolution to clients.

Candidate should be comfortable with rotational shifts and offs.

Skills Required: 

Excellent command over both spoken & written English.

Excellent Interpersonal & Negotiating Skills.

Excellent customer service skills.

Basic technical knowledge of Operating systems like Windows XP/ Vista/7/8/Mac OS / Android & Windows Gadgets.

Basic Knowledge of MS Outlook troubleshooting, Internet.

Interview Process: Face to face interview