About The Company

NA

Job Location: Bangalore

Course Specialization: B.Tech(CS/IT)

Desired experience: Fresher

Batch: 2017/2018

Probation/Training Period: 3 Months

Bond: None

Salary: Upto INR 2.4 LPA

Tentative date of interview: This will be communicated once the registration window is closed.

Tentative Date of Joining: Immediate

Job Description:

- In this role, you will own customer issues throughout their complete lifecycle while providing knowledgeable and responsive technical support for our customers.

- Track, investigate, and resolve customer questions and issues by email at various levels of complexity and customer impact

- Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations while working independently

- Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution

- Develop and implement the most complex repro cases to identify potential software defects, misconfigurations or issues in customer environments

Skill Set Required:

- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users

Interview Process:

- Multiple rounds of face to face Interview

Why work with us?

- Engineering team consisting of past startup founders, IIT alumni and serial hackathon winners

- High standard of engineering quality and opportunity to work on a cutting edge tech stack

- Solve unique scalability challenges

- Learn how the India lending system works on the inside

- High impact role at fast paced growth company