About The Company: Rac Logix is a Noida based company. The company involves in data processing. This includes the processing or tabulation of all types of data. Provision of such services on (i) an hourly or time -share basis, and (ii) management or operation of data processing facilities of others on a time sharing basis; on a fee or contract basis.

Website: Under stealth mode.

Desired Experience: 0.6 - 1 Years

Salary Details: INR 1.8 LPA - INR 3.6 LPA

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

Job Description: 

Receive and resolve customer’s tech related issues in our fast paced call and web based operations center.

Primary specialists in the education and troubleshooting of technical support issues related to software and general assistance with various applications used by RACLOGIX(P) Ltd.

Identify and troubleshoot incidents, then document and retrieve pertinent information for logging, tracking and further escalation.

Complete detailed summary forms of issues being escalated to other levels of support (if required).

Responsible to troubleshoot the technical issues related to Desktop, Laptops & Printers, and Apple Products.

Responsible to provide technical support assistance to US& Canada customers over the phone/ remote access. Provide detailed and step by step instructions over the phone such that customers can solve the troubles on their own.

Meet assigned productivity goals such as number of Remote per hour and first call resolution of incidents, CSAT, etc.

Various other duties as assigned by Technical Support Manager, Supervisor, Team Leads, or Associate Director of Support Operations.

Skills Required: 

Technical Knowledge On Apple Devices Ex:- MacBook Pro, iMac, Apple TV, iPad , iPhone, iPod, iTunes, iOS, iCloud etc.

Excellent technical knowledge of Operating systems likeMicrosoft & Apple Operating System.

Technical Knowledge on All type of software and apps for both windows and apple.

Skilled on Router , Printer& Scanner and all type of email related issues.

Candidates with Excellent Technical knowledge & Communication Skill.

Candidates with prior experience in US & Canada Technical Support experience.

Must have Good English Communication skill.

Understand Customers issue and query and able to provide Resolution on call.

Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem-solving skills.

Willing to learn and flexible to changes.

Aptitude and ability to grasp.

Team player.

Confident and should have a positive attitude.

Interview Process: Telephonic.