About the Company:
ATPL’s purpose is to provide security to your IT Infrastructure and assist in related services. We are equipped to integrate your System with tailored Next-gen Security solutions that can protect and safeguard your Vital Assets.

Website: NA

Job location: Mumbai

Desired Experience: Fresher

Course Specialization: Any Graduate

Batch Passout: 2019

Training Period: 6 Months

Salary: INR 1.68 LPA – INR 1.8 LPA
        
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Bond: 2 Years

Tentative date of joining: Post completion of their graduation.

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Reviews & vet incoming inquiries via call & emails.
- Understanding the requirement of the potential client.
- Reach out to clients and assist them to choose right product.
- Manage customer expectations of response time and issue resolution
- Provide technical responses to product questions reported via channel partner support, or attimes direct from customers. Support is delivered by email, telephone and onsite visits.
- Positive attitude while on the phone and with coworkers
- Takes update/follow up on inquiries & orders for product via email, fax or phone.
- Monthly & Weekly report on Sales Coordination.
- Informs route salesperson of any changes to scheduled orders
- Troubleshoot and reproduce problems and define workarounds
- Work with the team on the complex issues
- Acts as initial contact for route salespersons
- Deliver software patches and upgrades to resolve issues
- Receives Customer Service calls
- Reply to customer letters, emails and website submissions
- Provide product feedback to reduce the number of issues experienced by the customer
- Prepare post-sales support material to increase the effectiveness of Tier 1 support

Skill Set Required:  
- Writing skills: Email communication will be an integral part of the job
- Speaking skills: Fluent hold on languages specially English
- Project management skills: They also need to be good at handling time-sensitive projects and working to deadlines

Interview Process:
- Face to face Interview

Last Date of Registration: 16 November 2018