Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customer’s relationships effectively, track customer health and transform the way organizations orient around the customer.

Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday.  

The company has been recognized as one of the Top 50 mid-size companies in India andNA

Job Location: Work from Home for now (wfo might resume)

Desired Experience: Freshers 

Course Specialization: BE/B.TECH (CS/IT/ECE/ME)  

Target Batch: 2022 

Salary: INR 7– 9 LPA 

Tentative date of interview: first week of March

Tentative date of joining: Immediate 

Roles & Responsibilities:  

-Enable customers to achieve their business goals using CS best practices and Products as medium.
-Resolve and remediate software and technical questions for the customer efficiently and effectively 
-Gather the required information necessary in order to resolve technical issues 
-Automate repeated tasks to gain efficiency and enhance productivity 
-Manage internal/external expectations regarding estimated response times for issue resolution and track time, progress, goals and deadlines 
-Collaborate with Engineering and Support team members to properly manage customer requirements and escalate when appropriate 
-Partner with development team members on various strategic projects when needed  
-Collaborate closely with teams in USA (St. Louis, California, others) 
-Maintain a highly organized and accurate task list, visible to project management and other project resources engaged in the project 

Skills Required: 

-Excellent communication skills (verbal and written) 
-Excellent aptitude for Technology and strong logical and analytical skills
-Excellent Customer Service skills
-Knowledge of SQL and/or CRM (Salesforce)
-Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently