Service Executive - Service Desk
Microland.
0 - 0 Years
|
1.8 - 1.8 LPA
|
Bengaluru
0 - 0 Years
1.8 - 1.8 LPA
Bengaluru
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS
Job Description:
- Service Desk management role which will involve receiving in bound calls, making out bound calls, managing email box interacting with clients / users through chat services.
- Handling users and key users
- Review and follow up on action items till logical closure
- Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics
- Good Communication competency - be able to express the problem to the stake holders, seek help, Escalate and demand support
- Knowledge of using Service desk tool
- To be able to get work done and persistent follow up till logical closure of issues
- MS office skills and computer operations, terminologies of IT environment
- ITIL Process & quality awareness
- To have keen interest in working/supporting/managing Help desk function
- Understanding users needs and converting them into service activity
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS
Work Experience:
0 - 0 Years
Salary
1.8 - 1.8 LPA
Industry
IT