About the company:

ATPL’s purpose is to provide security to your IT Infrastructure and assist in related services. We are equipped to integrate your System with tailored Next-gen Security solutions that can protect and safeguard your Vital Assets.

Website: NA

Job Profile: Security Analyst

Job location: Mumbai

Desired Experience: 0.5 - 1 Year

Probation/Training Period: 6 Months

Salary: INR 1.68 LPA – INR 1.8 LPA

Course Specialization: Any Graduate

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry, on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

Security Analysts Principal Duties

- Analyze, Monitor, govern and remediate the threats on social media platform.

- Receive in-coming calls.

- Makes outbound calls if needed.

- Understanding the requirement of the potential client.

- Reach out to clients and assist them to choose right product.

- Manage customer expectations of response time and issue resolution

- Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email, telephone and onsite visits.

- Takes update/follow up on orders for product for routes (via email, fax or phone)

- Troubleshoot and reproduce problems and define workarounds

- Work with the team on the complex issues

- Acts as initial contact for route salespersons

- Deliver software patches and upgrades to resolve issues

- Receives Customer Service calls

- Reply to customer letters, emails and website submissions

- Provide product feedback to reduce the number of issues experienced by the customer

- Implement Solutions.

- Prepare post-sales support material to increase the effectiveness of Tier 1 support

flexible time hours.

Skill Set Required: 

- 6 months to 1 year of experience with academics in Bsc. In Computer Science, Information Technology or Bachelor in Electronic Engineering or equivalent Diploma

- Technical knowledge of:

  Networking and IT Security

  Wireless and communications networking

- Excellent interpersonal and communication skills, both written and verbal

- Experience with working with a geographically dispersed customers.

- Competent in MS Office tools, specifically Word, PowerPoint, Excel

- Ready to work with

Interview Process:

- Face-to-face Round