About The Company:-

iTech Workshop is a Bangalore based Software Products Company that has Medical Billing + Revenue Cycle Management (RCM) + Practice Management System (PMS) products with over 2000 providers, 6500 users from the United States using the products, all our clients combined process over 4 million HIPAA transactions per year. We are expected to grow to over 2500 providers & 8000 users in the next 12 months. Check out our website at www.itechws.com & www.expediumrcm.com for more details on our products and clients.

Role Purpose: Product Support Engineer - Trainee (This is a night shift role)

As a Production Support Engineer you will be required to learn iTech' s expEDIum Suite of healthcare products within a reasonable period. Product Support is provided using email and online web tools at this time and possibly using online chat and phone in the future. You will be on probation as a trainee for 6 or more months before you become a full-fledged Support Engineer.

Roles & Responsibilities:

• Provide first, second (L1 & L2) product support via email & online web tools.
• Open and handle multiple support tickets daily.
• Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.
• Any third tier (L3) issues must be ticketed for another team to handle
• Open tickets must be followed-up and closed in a timely manner.
• Communication on customer tickets in a timely manner is a MUST.
• Interacting with 3rd party vendors such as Clearinghouses, Vendors and Payers in resolving issues.
• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets;
• Develop Product Knowledge base (KB) to use internally and a FAQ;
• Should have good analytical skills and problem-solving skills. Perform other related duties as assigned.
• Access the customer specific servers as part of any issues being reported or as part of any S.O.P

Knowledge/Skills/Professional Requirements:

• Bachelors (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
• Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools and phone.
• Strong working knowledge of Microsoft Office and Outlook, Internet is a must.
• Basics of Database programming (SQL scripts), any interactive SQL tool to access database tables and MS Excel analytics is a must.
• Working knowledge of Windows Server, Application Server (JBoss, WildFly), DBMS (PostgreSQL) & knowledge of SOAP Web Services, XML, JSON is a plus.
• Should be ok to work in Night shift (6:30 PM and 3:30 AM)

Key Benefits:

• Opportunity to start your career in IT based product company, lots of learning which will keep your resume sharp.
• Gross salary Rs. 21,100/- +Social Benefits like EPF. After probation (6 months) Salary will be increased to Rs. 25,000/- Gross.
• 3 insurances (health cover Rs. 3 lacs, Accident cover Rs. 15 lacs, Term life insurance), One time food, Birthday leave, Night Shift Allowances.

Target Batch: 2022 and 2021 passed (Primary), 2020 (Secondary)

Course Specialization: BE or BTech (with Comp science / IT preferred), other Engineering candidates can also apply.

Job Location: Bangalore, Domlur

No of Vacancies: 2

Salary: Gross salary Rs. 21,100/- per month +Social Benefits like EPF. After probation (6 months) Salary will be increased to Rs. 25,000/- Gross per month.

Company Website -NA

Tentative Date of Interview: It will be communicated to the candidate through google forms once we shortlist the profiles.

Tentative date of joining: As of now the date of joining would be December 5, 2022 or Dec 19, 2022.

Interview Process: 2 rounds of technical interview and 1 HR round.

Internship/Full Time: Full time role

Additional Info -
Knowledge on SQL Preferred.
Candidates who are ok to work in night shift only should apply. (Shift timings: 6:30 PM to 3:30 AM)