About The Company :
Developing simple, intuitive and friendly custom softwares with the inherited characteristics of international standards. We deal in Custom Software , Website Development, Software Products, Mobile applications, SaaS products. Some of the products which we have already developed are: http://www.HRStop.com - best online HR Management Software for SMEs http://www.StartSelling.in - Create your online store in less than 5 minutes and START SELLING your products instantly. http://www.LocationHelper.com - Tracking location made easy http://www.Beejak.com - Web based Invoicing Solution

Website: NA

Job Location: Noida

Desired experience: 0-2 years

Course Specialization: Any graduate

Target Batch Passout: 2016-2018

Training/Probation Period: None

Salary: INR 2.4 LPA To INR 3.6 LPA post the completion (The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

 Job Description and Skill Set Required:

- Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
- Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
- Providing first level support on our services via remote desktop calls if required
- Route/Assign tickets to the appropriate support group, if necessary.
- Identifying and escalating high-severity, priority issues
- Updating Pending Tickets with timely, precise, accurate updates
 -Following-up with end users, if necessary, for closure of pending tickets

Interview Process:

- Face To Face Interview