Process Associate
MOURI TECH PRIVATE LIMITEDRole Purpose:
The scope is to respond to customer queries through omnichannel support system includes Chats, Voice and other communication and assist customers through multiple channels including human, digital, selfservice, and automated processes
Website: NA
Job Location: Bangalore/Chennai/Hyderabad/Visakhapatnam
Profile: Process Associate
Desired Experience: Freshers
Course Specialization: Any Graduate from Engineering or Degree
Target Batch: 2021 and 2022
Salary: INR 2.5 LPA
Roles & Responsibilities:
• Looking for self-driven and motivated Associates to join our team! They will be responsible for omnichannel support system includes Chats, Voice, and other communication with our customers
• Delivering customer service through multiple channels including human, digital, self- service, and automated process
• Assist clients by demonstrating and answering any questions they may have.
• Respond promptly and professionally to incoming customer inquiries in person, over phone or mails and chats.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Build and maintain effective business relationships with internal groups to best collaborate to ensure resolution of customer facing issues
Skills Required:
• Excellent client-facing and communication skills
• Graduation is necessary (No back-logs)
• Excellent verbal and writing skills
• Good problem solving and analytical skills
• Excellent customer service skills
• Must be flexible to work in night shifts and varied shifts within a 24/7 environment and to flexible W/OFF's
Course Specialization:
• Qualification: Any Graduate from Engineering or Degree
• Minimum CGPA of 6.5/10 or 60% in Graduation and 60% in 10th & Intermediate/Diploma
• There should be No Backlogs at the time of Selection Process.
Should be from a Full-time Degree course recognized by the Central/State Government of India.
Additional Info:
1. Bond 2 years
2. Candidates who will be hired should be flexible enough to relocate to any location based on business demands, having said that we shall deploy them to Chennai location subjected to business requirements then
3. Interview Process:
- Online assessment
- Technical Interview Rounds
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BAMS, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr.