About The company:

Plada Infotech Services Pvt Ltd a leading company in Merchant Acquiring Industry is looking for young, enthusiastic and aggressive sales professional to join our growing Sales Network. We introduce us as a front-end Customer Service Company with people consisting of varied experiences in the Financial Services Industry backed by powerful Management Team as Corporate Members. We have our regional offices across major metro cities mainly Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata, New Delhi, Pune having head office in Mumbai and many other resident locations for Customer Operations.

Website address: NA

Job Profile: Officer (YES Bank)

Job Location: Mumbai, Chennai

Desired experience: 0-1 year

Course Specialization: Any Graduate/ Post Graduate

Probation Period: 6 Months

Salary:

For Fresher: INR 1.5 LPA- INR 1.62 LPA + Incentives

For Experienced: INR 1.92 LPA – INR 2.16 LPA + Incentives

Bond: None

Date of Joining: Immediate

Tentative Interview Date*:  Will be communicated post registration window is closed

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

-Outbound call, voice process and tele sales

-On Boarding Management for Bank’s Customers

-Engage with assigned portfolio of Bank customers for service  and  deepening   relationship

-Customer interactions to be duly updated in Bank system for audit trail and reference to   future interactions

-Deepening of customer portfolio level benchmarks

-Manage Issues and Maintain complete relationship record for assigned customer accounts

-Enhancing customer wallet size

- Profiling Customer to increase wallet share – Engaging to capture  customer banking habits and inducing to make Yes Bank as primary relationship

- Ensuring customer scoping being  done with  need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly

-Service to Sales approach established for deepening relationship with family members and associates which have been grouped together

-Acquisition of New To Bank Customers:

-To acquire new to bank customers from leads generated through marketing channel and various campaigns

-Referrals generated from existing customers

-Penetration of products across family groups

-Cross Sell:

-Enhancement of  the relationship by cross-selling products such as YES Securities, Credit  Card, Retail Assets products as per the profile & need of the customers

-Customer Query and Complaint resolution:

-Ensure query resolution of the customers by coordinating with service and operations team

-Resolving all complaints received from preferred customers within the stipulated TAT’s

-Fulfilment of other objectives:

To actively participate and contribute in fulfilment of other time bound objectives that department or organisation may initiate from time to time.

Skill Set Required:

-Excellent communication skill both verbal and written

-Excellent computer skills and proficient in Word, Excel, Outlook.

-Must be Task, team and dead line oriented, team player

-Persuasive with details and facts

Interview Process:

- Face to Face Interview in Plada InfoTech

-Face to Face Interview in YES Bank