Net Connect was incorporated in the year 1997 in Bangalore. Since then, Net Connect has grown over the years, catering to over 100 businesses across the sub-continent. Our mission is to enhance customer engagement with business and technology solutions through custom delivery models. Along the journey, further strengthening the foundation by enhancing organizational posture on governance, technology & corporate sustenance.

Website: http://www.netconnectglobal.com/

1. L0 Monitoring, Service Desk Engineer

2. Technical Support Engineer

Salary offered: INR 2.5 - 3 LPA

Experience: Freshers

Course Specialization: 2018 pass-outs

Job Location: Bangalore, Karnataka.

 

- Knowledge in installing, configuring, basic troubleshooting of enterprise products of networking like switches, routers, access points, WAN/LAN.  

- Wider knowledge in basics of Infrastructure Management and enterprise technologies Wintel/ VMware/Unix/Network/Database at a conceptual level and should be capable of performing SOP based activities across all technologies.

- Good knowledge in monitoring products – Preferably on HP products (HP NNMi, HP Sitescope, HP Omi, IMC, Airwave, HP Service Manager / Service Anywhere)

- Performing/executing service requests and preparing/sending daily/weekly/monthly reports.

- Engaging vendors to assist with resolution of incidents, where relevant

 

- Knowledgeable to ask questions to determine nature of problem and log tickets in tool.

- Will be a direct contact point for customers and onsite field personnel. Accuracy in entitling customers and routing to the correct team for service or dispatch is critical to meeting service level agreements. 

- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process. 

- Need to successfully resolve technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems. 

- Responding to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty). 

- Assisting customers to avoid or reduce problem occurrence.

- Bachelor’s Degree in IT

- Technical Certification – Preferably on networking

- Knowledge of Customer Service practices

- Excellent Written and Oral Skills

- Problem analysis, problem-solving, adaptability & team interaction

- Should be Flexible to work on Rotational 24*7 shifts.

- Should have worked in process driven environment.

- Should be familiar with escalation, Incident and Change management process.(ITIL)

- Relevant certifications would be an added advantage.

- Should have quick learning skills.

Interview Location: Bangalore, Karnataka.